Our Student Teacher Ratio
To offer our students the best possible quality class interaction and lecturer attention, we have adopted a
Teacher-Student Ratio of 1:15 　

Our Academic Staff Strength
We have a pool of 86 highly experienced full-time and part-time PhDs, Masters, and Degree-level Lecturers including
5 full-time lecturers & Tutors to ensure the excellent quality of our academic services.

Our Student Redress Policies
At FYIT, we firmly believe in the importance of feedback as part of our endeavors to be a premier academic and vocational institute, through the continuous improvement of our quality education, and administrative services. Hence, we have the following Grievance and Feedback channels available:

Student Complaints Procedure:

In order to facilitate proper and faster processing, a Student Grievance Form must be filled by the aggrieved student to accompany the filed complaint in the Student Complaints Procedure.

For Feedback on ideas and suggestions of improvement, as well as general complaints, anyone may fill and send to us the Feedback Form. Please note that for Student Grievances, students should use the Student Grievance Form to address their grievances. 　

Our Capacity
We have 10 well equipped classrooms, tutorial rooms and a computer lab within our facility at 135 Middle Road, Singapore 188975 and additional classrooms at our other sites for upto 500 students. The rooms of various sizes can hold the maximum number of 90 students.

Why CASETRUST for Education?
CaseTrust is an award given to businesses in Singapore that are committed towards maintaining a high-level of good
business and customer practice. Since April 1999, CaseTrust has become the industry standard for quality business
and customer practices in different commercial industries, ranging from employment agencies to retailers. CaseTrust has become a mark of assurance for all customers. CASE is committed to champion the cause of the customer
(in this case, you, as a student).

The CaseTrust for Education scheme has been customised specifically by CASE for the education industry in Singapore.
This scheme will enhance the confidence of international students and their parents in the quality of education in Singapore.
It will give them the assurance that CaseTrust for Education has put in place, proper systems and practices, to look
after the welfare and interest of international students in Singapore.

This will encourage more international students to consider studying in Singapore.

What is CASETRUST for Education?
CaseTrust for Education is part of the essential tier under the Education Excellence Framework. The CaseTrust for Education scheme has been customised specifically by CASE for the education industry in Singapore. The scheme will enhance the confidence of international students and their parents in the quality of education in Singapore.

The regulatory framework focuses on building trustworthiness, professionalism, as well as business and academic
excellence. It has two tiers — first, an essential or mandatory tier, which requires Private Schools to ensure high
quality student welfare practices and standards and gives Private Schools the right to enrol international students.
Second, a voluntary tier, tied to privileges, is focused on enhancing business and academic excellence. Caselrust for
Education is part of the essential tier under the regulatory framework.

A Private Education Organisation (PEO) that achieves CaseTrust for Education is certified as an organization that
possesses the foundation for good quality student welfare practices and standards. The PEO will have the following mechanisms in place:

A. Clear Fee Policies

Clearly articulated and documented policies on course fees and fee refund. These must be fully disclosed to the student and adhered to according to the terms and conditions of the contract between the PEO and the student.

B. Well-Defined Student Redress Practices and Systems

A student-redress system with proper and clearly defined dispute resolution mechanisms for the student and the

PEO. This will include mediation by CASE Mediation Centre and recourse to the Small Claims Tribunals and the Courts, if necessary.

A Student Protection Scheme (see below) to protect the students’ tuition fees in the event the PEO being unable to continue operations for adverse situations such as insolvency and regulatory closure of the PEO.

C. Disclosure of the PEO’s Commitment to Quality

A self-declaration by the Chief Executive Officer of the PEO clearing spelling out quality criteria such as the
school’s student-teacher ratio, the course fees, refund and redress policies, the size and number of the classrooms
in the PEO, the number of full-time teachers/lecturers and other relevant information that will be of interest to all students.
This information will be made easily available for all (e.g. In the PEO’s website).

D. Well-Trained Personnel

PEOs must ensure that it has strong academic and administrative staff who are capable of delivering quality educational programmes as well as providing excellent student services.

For more information on CaseTrust for Education, please refer to the official website of the Consumer Association of
Singapore (CASE) at http://www.case.org.sg/casetrust5.htm　

What is ESCROW?
An Escrow is a form of account held by the third party into which tuition fee is deposited and held in custody by the
third party, until specified conditions for its release have been met.

A. Why does the School need a Student Tuition Fee Account (Escrow)?
The Student Protection Scheme (SPS) serves to protect the student’s fees in the event a Private Education
Organization (PEO) is unable to continue operations due to insolvency, &/or regulatory closure. Furthermore it protects
the student if the PEO fails to pay penalties or return fees to the student arising from judgments made against it by
Singapore Courts.

B. What types of fees will need to be paid to the Student Tuition Fee Account (Escrow)?
Only the tuition fees have to be paid into the Student Tuition Fee Account (Escrow). Tuition fees means the gross
payment (before any commission may be deducted) relating to all costs of a course paid by an international student.

Other fees such as accommodation expenses, examination fees and administrative fees do not have to be paid into
the Student Tuition Fee Account (Escrow).

How does ESCROW work?